Kentico Hosting Tips: Unlock if The Global Administrator is Locked

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If you'll get to access the info, you'll modify the administrator record within the CMS_User table.

Method 1:
Using below code to unlock global Administrator from Database:
UPDATE CMS_User set UserEnabled=1 WHERE UserID=<userid>

Method 2: You can also use the CMSAdminEmergencyReset key in your web.config file. Reseting the password via a web.config key can be done by inserting the following key to the appSettings section of your web.config:
<add key="CMSAdminEmergencyReset" value="<your username>;<your new password>;[true/false]"/>

The first and second parameter specify your user name and your new password, delimited by a semicolon. The third parameter is optional and indicates whether or not you wish to make a new user with global administrator rights.

The appsetting key are going to be automatically removed from web.config once you got access to the CMSDesk or CMSSiteManager.

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